Frequently asked questions
Questions about Copilot training.
The questions we get most often, grouped per topic. If yours isn't listed, just ask it.
The training
01, 6 questions
How much time does the training take?
One short learning moment on every working day, taking only a small part of your day, plus assignments in your own files. The full programme counts 26 mandatory learning moments in three phases, over 60 working days.
Does everyone get the same training?
The content is the same, but the order, examples and pace adapt to your role, your level and what you find important. Every lesson carries three tracks: if you already know a lot you get a more compact track, and you never see that level anywhere. A controller starts with Excel sooner, a communications advisor with Word and PowerPoint.
What if I already know it?
Then you don't get repetition of what you already master. The programme is adaptive: do well on a test and you get more complex cases and deeper material. And what you partly know gets more compact, thanks to the three tracks per lesson.
I work part-time or go on holiday. What then?
The programme counts working days, not calendar days. If Wednesday is your day off, you never get a learning moment on Wednesday. Public holidays stay quiet, and a holiday pauses your path: you come back without a backlog.
What's the difference between e-learning, workshop and blended?
The content is the same. E-learning is self-paced, a workshop is one or two half-days with guidance, blended starts with a half-day and continues as e-learning.
Do participants need prior knowledge?
Working with Microsoft 365 is enough. Even if you've never written a prompt: the baseline assessment on working day five, about five minutes, sets your level per topic. You never see that level yourself, you simply get material that fits.
What it delivers
02, 4 questions
Why does this stick better than a course day?
Without repetition most of a training day drains away within days: the forgetting curve Ebbinghaus described in 1885. His exact percentages come from a trial with nonsense syllables and don't translate one-to-one to a working day, but the direction holds and has been replicated often. So we train over 60 working days, with repetition along a fixed ladder of 1, 3, 7, 16 and 35 days: what goes well moves up, what goes wrong comes back tomorrow.
What happens after the certificate?
Then a 60-day reinforcement track starts, with a challenge on day seven and a refresher on day thirty. After that a short quarterly pulse asks whether you still use Copilot. And you keep access to the prompt gallery, the daily prompt and AI updates for up to a year.
What do I see as an employer?
Per team: progress, assessment outcomes and time saved, honestly labelled as an estimate. So you know what the training delivers and which team would benefit from a deep-dive workshop. Teams, not names, and group figures only appear from five measured participants.
What if the behaviour doesn't stick?
You'll see that in the reassessments on day 40 and day 60. Usually that's the moment for a short workshop on exactly the lagging topics, not for repeating the whole training.
Pricing and starting
03, 4 questions
What does it cost?
From €69 per participant, and the more participants the lower it gets. Most organisations pick Plus at €89: that includes the 60-day reinforcement, the dashboard and the daily prompt. For comparison: one day in the room for ten people who have not done any e-learning costs €2,700 on average, because everyone has to attend. With us that group does the e-learning for €890, and only the part that needs it goes to a session afterwards. The pricing page shows the full tier table and lets you work it out for your own number.
How quickly can we start?
Tomorrow, if you like. IT doesn't need to set anything up and participants simply log in through the browser. The starting week gets everyone up to speed quickly, and the baseline assessment of about five minutes follows automatically on working day five.
What is the minimum number of participants?
There is no minimum: you can start with a small team. From 25 participants the price per person drops, with new steps at 50, 100, 150, 200 and 250. From 300 participants it's always a custom quote. The full tier table is on the pricing page, not in the fine print.
Can we run a pilot first?
Sure. Start with one team of 10 to 20 people, with a baseline assessment in the first week and reassessments on day 40 and 60. Only then do you decide about the rest of the organisation.
Tech and privacy
04, 4 questions
Do participants need a Copilot licence?
For the assignments, yes. Without a working licence you can watch the modules, but not practise in your own files.
Does this work with Copilot Chat without a paid licence?
Partly. You can do the modules on prompting and searching; the parts in Word, Excel, Outlook and Teams require the paid licence.
Does IT have to install or allow anything?
No. Participants log in through the browser and we don't connect anything to your Microsoft environment. SSO via Entra ID is in every package, so people use their own account. SCORM export to your own LMS is in Premium.
What about privacy?
We don't track time: study load is the summed estimated duration of completed parts. Group figures only appear from five measured participants, the data stays with you as the customer and there are no external analytics. Self-registration doesn't exist and administrators are required to use a passkey. The details are in our privacy statement.
Is your question not listed?
Ask it in a half-hour introduction. We'll also show you what the dashboard displays.
Or read first: how it works · pricing
